Customer Success Engineer
Full TimeJob Overview
Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading Location Intelligence platform, empowering companies with scalable and cloud-native spatial analytics. CARTO helps organizations make better business decisions by empowering data analysts, business analysts, GIS professionals, and developers with faster, more flexible, and more secure spatial data analysis and visualization tools. Whether through optimizing network planning, assessing risk, identifying growth opportunities, or other use cases, companies benefit from turning their location data into business value.
With an exceptionally diverse team of 150 people spread across the US and Europe, CARTO (backed by Insight Partners, Accel Partners, Salesforce Ventures, and Earlybird Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software.
CARTO with its new CARTO cloud native platform has built the most advanced location intelligence platform which connects directly to the most used Data Warehouses in the industry such as Google’s BigQuery, Amazon Redshift, Snowflake and Databricks; thus, allowing our partners and customers to do location intelligence and geospatial analysis directly where their data lives opening limitless possibilities for their businesses.
To continue this growth, the Customer Success team is looking for a Customer Success to provide the best experience to our CARTO customers
Location: Remote (USA or Argentina)
Key Responsibilities
- Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal)
- Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools.
- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions
- Able to successfully engage with various customer stakeholder personas, from technical users to executives.
- Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.
- Be the voice of our customers at CARTO, interfacing with Product and other teams.
- Analyze and interpret data to present actionable insights KPIs, forecast, P&L, etc.
What you need to thrive:
- Our CSEs need to be able to help our customers with different types of queries by successfully navigating organizational relationships and consistently being able to prove the value of CARTO.
Skills, Knowledge and Expertise
- 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy.
- Must have at least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures
- The ability to speak to C-level stakeholders comfortably
- The skills to lead technical conversations.
- The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions.
- The ability to translate complex technical messages into easy to articulate action plans.
- Experience handling complex enterprise organizations and solving difficult problems.
- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
- Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
- Excellent communication and interpersonal skills.
- A strong combination of being both a team player and a detail oriented, self-starter.
- Familiarity with SQL and Big Data is a plus!
Bonus points:
- Basic knowledge of Javascript, HTML/CSS, and APIs.
- Technical knowledge of Geo world and tools.
- Excellent communication skills.