Operations Supervisor

Eastern Canadian Sales

• The physical environment requires the employee to work in a non-climate-controlled warehouse environment. 
• Required to work at heights of 50 feet or more.

• Associate's Degree in Business Administration, Communications, Logistics, or related field 
• 5 + years' experience in Customer Service and/or Distribution
• 5 + years of demonstrated leadership experience

How You Will Help

• Provide supervision and leadership, training, coaching, and feedback to the assigned distribution center
• Oversee the training and education of all new personnel on RASCO products, operational systems, and company policies
• Uphold the Reliable Safety Program as outlined by the Human Resources Department and Director of Operations
• Monitor and maintain costs within the budget constraints as outlined in the warehouse budget
• Implement the Material Management Program through the forecasting and ordering of required products which includes the accomplishment of the required material turns and the control of slow-moving product
• Review and approve time sheets, expense reports, and other weekly progress reports
• Organize, maintain, and review all MTO orders, backorders, or other special customer requests
• Responsible for the control of all working funds and petty cash distributions.
• Conduct weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance
• Manage the customer service department to ensure Reliable customers receive professional outstanding service which includes the minimizing of shortages, status of backorders, and the expeditious resolution of customer problems
• Review Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments
• Manage daily delivery schedules and freight vendors
• Maintain all warehouse activities to include; order processing, receiving, put away, checking, shipping, and returns
• Operate a forklift, lift truck, side loaders, pallet trucks, picker and other loading/stacking equipment
• Check shipping supplies which include pallets, boxes, packaging material, tape, labels, & Zebra printer ribbons
• Maintain system component ordering schedules and ensures orders are processed
• Maintain building security 
• Ensure cycle counts are completed and accurate
• Follow up on weekly and monthly reporting regarding shipping speed, productivity, customer service, ISW, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe condition or practice to your supervisor. 
• Perform other duties as directed

• Create a positive atmosphere in which timely and high-quality communication flows smoothly
• Direct, coach, collaborate, and delegate appropriately while working as a team
• Excellent attention to detail and accuracy
• Outstanding organization, documentation, and customer service skills
• Strong critical thinking skills using logic and analysis to identify strengths and weaknesses
• Prioritize and complete a variety of tasks in a timely manner
• Excellent verbal, written and reading comprehension skills
• Outstanding conflict resolution skills
• Possess a strong commitment to a team environment while working well with others

• Assigns work, guides, and trains employees
• Responsible for performance and merit reviews
• Recommends hires, reclassifications, promotions, and terminations
• Administers disciplinary action as necessary and is accordance with company policies and procedures

What You Will Bring

• Knowledge of Warehouse Operations and Customer Service 
• Working knowledge of Human Resources, payroll, and administrative processes 
• Demonstrates an understanding of freight and delivery processes
• Proficient in Microsoft Office, AS400, WMS, CRM, and Dayforce

• Ability to be punctual and attend work on a regular and consistent basis
• The person in this position needs to wear appropriate safety clothing and shoes when needed. This includes a need for a safety harness, safety glasses, lift belts and steel toe shoes etc.
• Ability to safely drive a forklift and operate lift trucks, side loaders, pickers, pallet trucks, and other loading/stacking equipment 
• Must be able to stand for 50% of the time
• Occasionally will be expected to lift large materials not to exceed 40 pounds