Customer Service Assistant
Full Time $50,000 - $60,000 / yearJob Overview
Job Description
We are seeking a motivated and friendly Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will interact with customers via phone, email, and in-person, addressing their inquiries, resolving issues, and ensuring they have a positive experience with our company.
Key Responsibilities
Responsibilities
- Provide front-line customer support via phone, email, and in-person interactions.
- Assist customers in navigating our website and utilizing our services effectively.
- Resolve customer complaints and issues in a timely and professional manner.
- Document customer interactions and feedback in our customer management system.
- Assist in processing orders, returns, and refunds according to company policies.
- Educate customers about our products and services, promoting their features and benefits.
Skills, Knowledge and Expertise
Qualifications
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving skills and the ability to think critically.
- Basic computer skills and familiarity with CRM systems and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends, if needed.