IT Support Analyst
Permanent - Full TimeJob Overview
Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work.
If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!
We have a great opportunity for an IT Support Analyst to join our team in the Gatwick office.
This is an opportunity for someone to come in to help support our user base and IT systems.
Why Menzies?
At Menzies, our culture is our cornerstone. We blend technical excellence with genuine care for our people and clients. With 700 colleagues in the UK, we’ve built a culture based on shared values and mutual respect. Here’s why you’ll love working with us:
🌟 People First: Our work-life balance isn’t just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the Best Places to Work 2024 and 2025
🌟 Work with Inspiring Clients: You’ll be working with a range of clients so no two days will be the same.
🌟 Collaborate Across The Firm: Working with various people across the firm to raise the profile of Menzies Academy
🌟 Innovate with Purpose: We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.
🌟 Empathy at Our Core: We don’t just serve our clients; we build trusted relationships that stand the test of time.
🌟 Work with Inspiring Clients: You’ll be working with a range of clients so no two days will be the same.
🌟 Collaborate Across The Firm: Working with various people across the firm to raise the profile of Menzies Academy
🌟 Innovate with Purpose: We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.
🌟 Empathy at Our Core: We don’t just serve our clients; we build trusted relationships that stand the test of time.
Key Responsibilities
Here’s what you’ll be doing:
✅ Provide support for up to 1100 users.
✅ Triage of incoming calls and emails to ensure rapid allocation and resolution of tickets.
✅ Signpost callers to existing solutions on the knowledgebase to educate them to resolve common recurring issues.
✅ Work alongside more senior members of the IT team to troubleshoot and resolve any IT issues.
✅ Provide deskside, remote and Service Desk support.
✅ Provide a high level of customer service to a wide range of users.
✅ Be involved in company-wide technology roll outs.
Skills, Knowledge and Expertise
We're searching for a motivated and tech-savvy team player who’s ready to grow their IT career and make an impact! If this sounds like you, keep reading 👇
🎓 Qualifications
• Knowledge of ITIL environments (highly desirable)
• Knowledge of ITIL environments (highly desirable)
💻 Technical Skills
• Strong IT skills, including solid experience with MS Office
• Windows 11 expertise – a must-have!
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with IT Support environments, Desktop & Laptop support
• Familiarity with Microsoft 365, Azure, Modern Management & ServiceDesk tools is a bonus ⭐
• Strong IT skills, including solid experience with MS Office
• Windows 11 expertise – a must-have!
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with IT Support environments, Desktop & Laptop support
• Familiarity with Microsoft 365, Azure, Modern Management & ServiceDesk tools is a bonus ⭐
🧠 Competencies & Behaviours
• Excellent people, written and phone communication skills 📞✍️
• Motivated, enthusiastic, and passionate about building an IT career 🚀
• Ability to prioritise in a fast-paced, high-volume environment
• A collaborative team player with a strong problem-solving mindset 🤝🧩
• Organised, proactive, and ready to take initiative
• Excellent people, written and phone communication skills 📞✍️
• Motivated, enthusiastic, and passionate about building an IT career 🚀
• Ability to prioritise in a fast-paced, high-volume environment
• A collaborative team player with a strong problem-solving mindset 🤝🧩
• Organised, proactive, and ready to take initiative
🌍 Work & Travel
Based from the Gatwick office, with occasional travel to other sites as required
Based from the Gatwick office, with occasional travel to other sites as required