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Technical Program Manager, AI Evaluation Specialist
Summary:
About the Role We’re hiring an AI Evaluation Specialist to strengthen how Chime governs, evaluates, and improves AI systems across Operations. As part of Speech Analytics, you will own the human-in-the-loop review processes that measure model accuracy, reliability, and alignment with Chime’s standar
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Senior Software Engineer, Infrastructure
Summary:
About the role The Infrastructure Engineering team is responsible for the platform, tools, and infrastructure supporting Chime's customer-serving products. As a Senior Software Engineer on this team, you will be developing tools to create and maintain cloud infrastructure, automating management of c
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Program Manager, Learning Governance & Maintenance
Summary:
About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automat
Remote
Technical Implementation Specialist
Summary:
About the Role The Technical Implementation Specialist is a core member of Chime’s Systems Engagements Team—a lean, high-impact group responsible for enhancing and maintaining the platforms that power our member experience. You’ll lead the hands-on implementation and configuration of system changes
Remote
Insights Analyst, Dispute Experience
Summary:
About the role As an Insights Analyst supporting Chime’s Trust & Safety Pillar at OMX, you will play a criticalx role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk. Your wor
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Program Manager, Training Governance
Summary:
About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automat
Remote
Sr. Manager Disputes Experience
Summary:
About the role As a Manager focused on Fraud and Scams mitigation the candidate will lead a Dispute Experience focused on limiting fraud and scams impacts to Chime members and advocating for our members in optimizing our recovery opportunities during our disputes claims process. As a leader in this
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Director, Critical Operations
Summary:
About the Role The Critical Operations team is a key driver within Chime’s Operations and Member Experience organization. This team ensures our support operations run smoothly, efficiently, and resiliently — empowering our agents and leaders to deliver consistently excellent experiences to our membe
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Manager, Learning Programs & Training Delivery
Summary:
About the Role Chime is building a world-class Member Services organization — one that provides frictionless, human-centered support at scale. As the Manager, Learning & Training, you will lead the development and execution of Chime’s learning strategy for Member Services, ensuring our agents and pa
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Vendor Program Manager
Summary:
About the Role The Program Manager on the Vendor Strategy & Operations (VSO) team plays a pivotal role in leading a portfolio of projects and programs that align with Chime’s strategic objectives. You’ll work closely with program stakeholders and leaders to execute on strategy and vision, driving me
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Incident Manager
Summary:
About the role Chime is building a world-class Member Service organization, grounded in three guiding principles: Frictionless product: Use member insights to identify and eliminate issues through simple, transparent product design. Self-service: Empower members to solve their own problems through a
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Senior Software Engineer, Application and Language Frameworks
Summary:
About the role Chime is looking for a senior engineer to build and evolve our core messaging and low-latency data-sharing platforms – the backbone of information exchange across Chime services. The Application and Language Frameworks team also owns key systems that shape the developer experience and
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Program Manager
Summary:
About the role As a Program Manager in Identity & Fraud Experience, you will play a key role in creating a high-quality support experience for members. You will bring a strong strategic lens to the work that the broader team does, providing expertise in tackling operational and member experience iss
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Program Manager, Member Experience, Financial Security
Summary:
About the Role As a Program Manager on Chime’s Member Experience (MX) team, you’ll own the support experience for the lines of business (LOBs) within our liquidity suite of products. Your mission is to deliver a high-quality, efficient, and member-first support journey that lifts satisfaction, drive
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Intake & Portfolio Program Manager
Summary:
About the role As the Intake, Portfolio & Automation Program Manager, you will oversee the health of Chime’s Portfolio Management program and its associated processes within the Operations and Member Experience (OMX) organization. This role blends program management with technical expertise — ensuri
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Program Manager, Performance Effectiveness
Summary:
About the role As the Performance Effectiveness Program Manager , you will own the performance framework that measures, evaluates, and improves how our BPO teams deliver exceptional service. You’ll design and oversee programs that drive process adherence, compliance, and member satisfaction while en
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Program Manager, Operations and Process Excellence
Summary:
About the role As a Program Manager in Identity & Fraud Experience, you will play a key role in creating a high-quality support experience for members. You will bring a strong strategic lens to the work that the broader team does, providing expertise in tackling operational and member experience iss