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CX Partner Manager
Summary:
About the role We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners del
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Senior Content Strategist
Summary:
About the role Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automat
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Program Manager, Member Experience
Summary:
About the Role We're hiring a Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust member-facing experiences across Chime's products and services. As our Program Manag
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Program Manager, Voice of the Member
Summary:
About the Role At Chime, we believe the best decisions start with a deep understanding of our members. As part of the Voice of the Member team, you'll help uncover what members are experiencing, why it matters, and how Chime can respond. You'll help deepen and scale that understanding across the com
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Complaints Specialist
Summary:
About the role We are hiring for a Complaints Specialist to help investigate and resolve our most complex and high-impact complaints on our Operations team. As our Complaints Specialist, you will own sensitive cases end-to-end, partner closely with cross-functional teams, and act as a go-to resource
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Program Manager, Voice of the Member
Summary:
About the Role At Chime, we believe the best decisions start with a deep understanding of our members. As part of the Voice of the Member team, you'll help uncover what members are experiencing, why it matters, and how Chime can respond. You'll help deepen and scale that understanding across the com
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Lead, Strategic Initiatives, Operations and Member Experience
Summary:
About the role Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.
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Insights Analyst, Dispute Experience
Summary:
About the role As an Insights Analyst supporting Chime’s Trust & Safety Pillar at OMX, you will play a criticalx role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk. Your wor
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Program Manager, Dispute Experience
Summary:
About the role As a Program Manager in Member Experience, you will play a key role in driving compliance and operational excellence within Chime’s dispute operations. This position focuses on maintaining adherence to key regulations such as Regulation E, Regulation Z, and UDAAP while improving the e
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Senior Content Strategist
Summary:
About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automat
Remote
Senior Program Manager
Summary:
About the role As a Senior Program Manager on Chime’s Member Experience (MX) team, you’ll directly influence and drive the strategy for the support experience for new products we launch at Chime. You’ll also be directly responsible for driving down the need to contact Member Services at all by partn
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Account Executive, Upmarket (LE)
Summary:
About the Role At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps emplo