Process Trainer

Your Role As a Process Trainer, you will be responsible for delivering end-to-end recruitment process and tools training to RPO delivery teams supporting client programs. The role requires strong understanding of client-specific processes, recruitment systems, and change management practices. This role involves conducting end-to-end training on client-specific recruitment processes, designing and delivering refresher programs, evaluating learning outcomes, and ensuring adherence to process standards to maintain SLA compliance. You will partner with internal stakeholders and clients to ensure all delivery teams are fully trained, compliant, and up to date on evolving processes, tools, and best practices.

Your Responsibilities, Impact & Contribution

• Understand the client’s recruitment workflow, technology stack (ATS/CRM tools), and translate it into effective training content, SOPs, and documentation.

• Attend initial training sessions conducted by the client for contractor-designated trainers for new product rollouts, policy or procedure changes, or product enhancements.

• Design, develop, and deliver comprehensive training programs, including onboarding, refresher, and upskilling sessions, based on client standards.

• Lead and manage structured training programs covering end-to-end process training for all new hires based on the client’s recruitment processes, and systems. tools, and compliance requirements.

• Onboard and train replacement personnel resulting from attrition without impacting service operations.

• Conduct periodic process assessments and create quarterly evaluation tests to measure team understanding and compliance.

• Provide ongoing training and relevant support to personnel in accordance with new training modules developed by the client or as required to maintain competency.

• Work collaboratively with operations, quality, and audit teams to ensure process adherence and identify training gaps by developing process checkpoints and audits, and tracking training effectiveness through evaluations, feedback surveys, and performance metrics.

• Create data-driven reports on training attendance, completion, and impact on delivery performance. • Continuously update training content to reflect any client process changes or updates.

• Support new process rollouts by preparing training material, FAQs, and assessment modules.

• Maintain confidentiality of all client-specific training materials, as they are considered the client’s confidential information.

• Partner closely with client and internal SMEs to ensure consistent delivery of global standards and best practices.

• Drive continuous improvement by leveraging data insights and recommending enhancements to content or methodology.