IT Technician

What You'll Do:

• Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved.
• Proactively follow up with users or team members to verify solutions are successful and satisfaction is achieved.
• Provide documentation both of progress during issue resolution and of solutions which resolve the issue.
• Management of basic working on servers, desktops, laptops and smart devices belonging to the organization, using tools like anti-virus solutions, firewalls, office365 suite and other relevant software
• Management of software installation and upgradation requirements on all servers, desktops, laptops and smart devices belonging to the organization
• Monitoring of business unit’s infrastructure assets on a periodic basis (servers, desktops, laptops and smart devices)
• Management of hardware component upgradation and maintenance requirements for all infrastructural assets belong to the business unit