Front Desk Supervisor - Limelight Snowmass

Position Summary
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until December 14, 2025.

Essential Job Functions/Key Job Responsibilities
•    Supervise front desk operations to ensure a seamless guest experience
•    Train, mentor, and support front desk staff in service standards and procedures
•    Assist with check-in, check-out, and reservation management
•    Handle guest inquiries, complaints, and special requests promptly and professionally
•    Monitor and ensure compliance with hotel policies and brand standards
•    Coordinate with housekeeping, maintenance, and other departments for guest needs
•    Balance daily transactions, process payments, and manage billing issues
•    Prepare shift reports and communicate key information to management
•    Maintain a welcoming and professional lobby atmosphere
•    Support emergency procedures and ensure guest safety protocols are followed
•    Perform additional duties as assigned by hotel management
•    Other duties as assigned