In Room Dining Captain - The Little Nell

Position Summary 
The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.

Job Posting Deadline
Applications for this position will be accepted until November 30, 2025

Essential Job Functions/Key Job Responsibilities
•    Supervise and coordinate the daily operations of the in-room dining service
•    Ensure all orders are prepared, delivered, and presented according to hotel standards
•    Train, mentor, and support in-room dining servers to maintain exceptional service quality
•    Monitor guest orders and special requests to ensure accuracy and satisfaction
•    Assist with taking orders, delivering food, and setting up in-room dining experiences as needed
•    Maintain cleanliness, organization, and proper stocking of in-room dining areas
•    Handle guest concerns and resolve service issues promptly and professionally
•    Collaborate with the kitchen and other departments to ensure seamless service
•    Conduct regular quality checks on food presentation, temperature, and overall guest experience
•    Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
•    Maintain records of in-room dining transactions, inventory, and team performance
•    Uphold hotel policies, safety standards, and brand service guidelines at all times
•    Other duties as assigned