Ticket Supervisor - Mountain Sales

The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager.

• Applications for this role will be accepted until December 1, 2025.
• The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Essential Job Functions / Key Job Responsibilities 

• Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals 
• Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture 
• Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities 
• Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment 
• Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction 
• Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams 
• Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention 
• Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success 
• Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow 
• Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support 
• Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience 
• Other duties as assigned