IT Analyst – Mountain Operations Applications

The Mountain Operations IT Analyst is responsible for supporting a portfolio of applications utilized by our mountain operations business unit. They will focus on improving operational efficiency and end user experience through enhancing existing systems and implementing new technology solutions. They will work with teams such as Food and Beverage, Guest Services, Ski Patrol, Lift Operations, Lift/Vehicle Maintenance and Snowmaking. This position reports to the Sr. Manager of Mountain Ops Technology.

The budgeted salary range for this position is $73,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Applications for this position will be accepted until December 10, 2025.

Essential Job Functions/Key Job Responsibilities

• Work across Mountain Operations, Ski Patrol, Guest Services, Lift Operations, Lift/Vehicle Maintenance, Snowmaking, Food and Beverage and IT to define and prioritize a backlog that continuously delivers measurable value towards business goals
• Take initiative in understanding business needs, evaluate opportunities to enhance existing systems, participate in vendor selection processes and implement new applications
• Work with the mountain operations teams to document functional requirements and translate those requirements into technical design specifications
• Work with engineering teams to estimate work, make smart tradeoffs, define milestones and deliver new capabilities
• Liaison between internal stakeholders and various application vendors for troubleshooting, ticket management, releases, and roadmaps
• Configure new applications to align with business requirements and be responsible for developing and executing robust test plans
• Ensure issues uncovered during the testing cycle are prioritized, communicated and resolved in a timely manner to ensure implementation timelines are met
• Provide documentation and training for IT Help Desk staff, so that IT Help Desk staff may assist in supporting the solutions on an on-going basis
• Develop and deliver ad hoc user queries and reports
• Responsible for ongoing configuration, custom reporting, testing, integrations, and daily support for mountain operations applications
• Other duties as assigned