Mid-Market Account Executive

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role

We're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team. We're looking for someone who is confident in generating their own pipeline and closing customers. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.

Responsibilities

• Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled

• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects

• Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)

• Be a trusted advisor to prospective customers

• Work closely with Customer Success to ensure that your customers are successfully onboarded

• Work cross-functionally with Marketing and Engineering to share feedback from customers

• Use your learnings to build and iterate on our sales philosophy, playbook and processes

About You

• 2-5 years of closing experience working with a customers, ideally with a SAAS product

• High attention to detail with strong verbal and written communication skills

• Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!

• Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up

• Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes

• Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)

• Comfortable working in a rapidly changing environment

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment