Senior Key Account Manager

As a member of our strong Senior Key Account Management team, you are responsible to
manage and further develop your customer portfolio in Switzerland and Liechtenstein.

Your key tasks

• Manage customer relationships in the Swiss German speaking region
• Understand your customers’ needs and represent their interests within Avaloq and act as a single point of contact between the parties
• Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
• Cultivate a productive customer-oriented approach with the key decision makers at the customers’ locations
• Act as client relationship expert who can best allocate appropriate solutions to customer requirements
• Manage and guide the customers through the implementation of a standardized Governance Model
• Be responsible for escalation management
• Lead internal project teams to support customers’ needs
• Develop and implement account and business plans to reach revenue targets
• Increase customer portfolio market shares through upselling opportunities