Engineer Field Service/Technical Support

Avery Dennison is seeking a skilled Field Service Technician to install, maintain, and troubleshoot our apparel customization and marking equipment. This position will support our customer base in the Central US region.  

Core Duties:

• Installation & Integration: Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.

• Troubleshooting & Resolution: Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.

• Proactive Maintenance: Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.

• Remote & On-Site Support: Provide real-time assistance via phone and video. Travel is required up to 75% of the time.

• Customer Engagement: Build and maintain strong relationships with customers, acting as a technical advisor.