Customer Service Officer

Handle order processing:

- Print out order receive from CSE, check and match order, Fulfill order form, add loss, highlight information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in system.
- Revise promised date/request date in system in case order changed, order held, update weekly shipment list
- Collect packing list from Trim system and send out to customer as guidelines from CSE.

Coordinate with other departments:

- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process being handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within team & another team to clear-off order pending daily.

Checking and auditing:

- Cross check order before transferring CS to avoid wrong key-in