Senior Sales Advisor - Miami

About Us

Boggi Milano is an Italian brand with over 200 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Benefits Package:

Base Hourly and Commission

Dental, Health, Vision, 401(K) PTO and Sick Time Employee Discounts

Professional and Career Development

Your Opportunity

The Senior Sales Advisor (FT) acts as the Company’s representative to customers, embodying professionalism in sales to uphold the brand's image, boost store performance, and ensure customer satisfaction and loyalty. This role involves actively contributing to both quantitative and qualitative goals related to sales, customer service, loyalty, and overall growth.

How You Will Contribute

Sales - 90%

Provide an exceptional high-level service to all customers, online and offline,

maximizing all contact opportunities with customers and promoting the Brand and the Product.

Be proactive and inform all customers about the benefits of loyalty programs, to ensure the enrichment and maximization of the customer database.

Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards.

Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand.

Contributes to the development of sales strategies and assists in achieving team targets.

Manage sales by optimizing each phase of the commercial relationship

Build and sustain long-term customer relationships to strengthen the brand's image and prestige

Customer Service Excellence:

Provide exceptional service to all customers, both online and offline, by maximizing contact opportunities and promoting the brand and product.

Providing advanced product insights.

Proactively inform customers about loyalty program benefits to enhance and expand the customer database.

Act as a Brand Ambassador, maintaining an image and style aligned with brand standards.

Sales Management

Optimize each phase of the customer interaction process

Greet and recognize regular customers.

Understand both explicit and implicit customer needs

Introduce and promote products effectively.

Describe and advise on items offered.

Verify customer needs and respond to their requests.

Encourage cross-selling and up-selling.

Be involved in coaching the team, setting an example in sales techniques, and influencing team culture.

Collect and record customer data accurately to boost loyalty.

Guide customers through the checkout process, preparing packaging and showing appreciation as they leave.

Operational Excellence - 

10% Omnichannel Service:

Promote omnichannel service by using available technological tools (e.g., sales tablets) and provide a 360° shopping experience to boost sales.

Assist with managing omni channel flows (such as Click & Collect, Seek & Send) according to guidelines and deadlines.

Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand-aligned image

Participate in stock management to maximize sales and make efficiency suggestions.

Store Maintenance and Stock Management:

Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand-aligned image.

Participate in stock management to maximize sales and make efficiency suggestions.

Participate in inventory activities (annual or partial).

Assist in cash operations when necessary, adhering to company protocols under the supervision of store management.