Supervisor, Field Operations Support

Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees.

As a Supervisor, Field Operations Support Your Responsibilities Will Include:

• Handling the daily management and supervision of 15-20 call center employees
• Handling escalations from internal departments
• Building partner relationships with field support to promote a positive experience for our customers
• Maintaining production levels by setting goals for team members and actively coaching towards meeting those goals
• Providing coaching and counseling via group meetings and individual employee counseling
• Seeking to continually improve work methods and results individually and for the team
• Creating a positive work environment