Analyst II

Brightspeed is searching for an Analyst II to join our team! As an Analyst II, this person is dedicated to the highest quality of service resolution delivered with trust, empathy, and care.

As an Analyst II your responsibilities will include:

• Working with multiple departments and entities to provide viable resolutions in an expedient manner
• Resolving executive level customer complaints filed with various executive officers and state or federal agencies
• Serving as a strong, independent advocate and champion for Brightspeed customers and company processes
• Saving or retaining customers through solving their issues and turning negative experiences into positive ones
• Making product recommendations to fit needs
• Balancing reactive problem solving and a strong initiative-taking, analytical focus
• Identifying root cause issues, work resolutions, and be a catalyst for change management efforts