Solutions Engineering Manager - Remote

Overview
Seeking an experienced JavaScript Engineer to support customers, manage client-facing technical issues, and lead a small team across time zones.

Company details
Blotout is building infrastructure-as-code tools to help businesses retain marketing signals in a post-cookie world and enable companies to capture and own customer data securely in their own infrastructure. The company is backed by Y Combinator and other leading investors.
Website: https://blotout.io

Requirements

• Minimum 8 years of hands-on experience with JavaScript

• Excellent English communication skills (written and verbal)

• Experience in client-facing technical support roles

• Willing to hustle and work across multiple time zones

• Currently managing a team

Responsibilities

• Handle customer issues related to Blotout’s JavaScript SDKs and integrations

• Communicate clearly with customers to understand and resolve technical problems

• Collaborate with internal teams to escalate and solve complex issues

• Lead a small team of junior engineers and scale the team as we progress

• Guide and mentor team members to ensure high-quality technical support

Job Details
Job location: Remote

Interview process

• Technical Intro Call

• Technical Interview and Scenario-Based Assessment

• Offer Discussion

Important Note
ClanX is a recruitment partner, helping Blotout hire JavaScript Engineer – Customer Support.