IT Service Desk Employee (M/V/X)

As an IT Service Desk employee, you provide support to end users (doctors, nurses, and administrative staff). You resolve incidents, troubleshoot hardware and software issues, and ensure proper follow-up. Support is provided both remotely and on-site.

As a helpdesk agent, you are a team player: you collaborate with colleagues to solve complex questions and problems.

Your responsibilities:

· Act as the first point of contact for end users.

· Configure and install end-user devices (laptops, desktops, printers, mobile devices, etc.).

· Perform minor repairs and troubleshooting on end-user equipment.

· Communicate with external vendors and service providers to follow up on tickets and coordinate interventions.

· Assess and prioritize incoming tickets based on urgency and impact.

· After an initial training period, you will participate in the on-call service.