IT Operations Manager

We’re looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team. You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT.

Responsibilities

• Lead IT operations: endpoint management, device lifecycle, and vendor management.
• Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.
• Manage on-prem hardware, office networking, and SaaS tooling.
• Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).
• Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.
• Improve reliability and efficiency of internal systems, with a focus on employee productivity.
• Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.
• Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).
• Document IT workflows and continuously improve processes for scale.
• Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.
• Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff.
  

Requirements

• 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience.
• Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations).
• Proven success implementing IT processes and internal tooling in a growing organization.
• Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally.
• Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale.
• Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• 401k with 5% matching.
• Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
• Flexible hybrid work arrangement.
• Relocation assistance for qualifying employees.