Automotive Loaner Car Coordinator/Agent

The Loaner Agent/Coordinator is responsible for managing the dealership's fleet of loaner vehicles and ensuring an efficient, professional, and customer-focused experience for service customers who require a temporary vehicle. This role involves administrative tasks, vehicle tracking, customer service, and coordination with the service department. 

Key Responsibilities:

• Greet customers in a professional and friendly manner when they arrive for a loaner vehicle.
• Review, explain, and complete loaner vehicle agreements with customers.
• Verify valid driver's license and insurance for all loaner vehicle customers.
• Assign appropriate loaner vehicles based on availability and service duration.
• Inspect loaner vehicles before and after each use, noting any damage or cleanliness issues.
• Track loaner vehicle usage, mileage, and return status using dealership systems (e.g., Reynolds & Reynolds, TSD, etc.).
• Coordinate timely maintenance, cleaning, and fueling of loaner vehicles.
• Communicate with service advisors regarding vehicle availability and return timelines.
• Ensure proper documentation and compliance with dealership policies and insurance requirements.
• Follow up with customers who have not returned vehicles on time.
• Report any damage, accidents, or vehicle issues to the appropriate personnel.
• Maintain a clean, organized, and professional work area.

Working Conditions:

• Work is typically performed in both office and outdoor settings.
• May involve standing for extended periods and occasional light lifting.
• Must be able to operate a variety of vehicles safely.