Overnight Intake Specialist

About the role

The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community amongst youth and staff as the primary point of contact to welcome Youth into the CHNY environment.

What you'll do

• Cultivate a welcoming and loving environment while maintaining a high level of customer service.
• Maintain consistent, up-to-date knowledge of CHNY's daily census and calculate census reports.
• Greet the youth in a friendly and welcoming manner.
• Ensure that newly-intake candidates meet the qualifications required to be accepted into the CHNY community.
• Verify the identity of all newly intake youth. 
• Ensure that all youth who are go through re-intake have completed all requirements to be considered for re-intake 
• Guide youth through orientation to ensure a successful transition to the CHNY environment.
• Ensure youth are aware of all 72-hour requirements to maintain residency at CHNY. 
• Conduct intake assessment and document all findings within ETO 
• Escort youth to the care of their assigned floor and act as a point of contact as the youth becomes familiar with CHNY
• Issue and update the welcoming packet as needed 
• Refer youth to alternative resources when necessary and create/leverage community resources.
• Handle high call volumes and answer inquiries regarding youths within our programs and services. 
• Ensure all documents of youth, who got through re-intake, are accessible and up to date.
  
  

Qualifications

• At least one (1) year of work with at-risk youth and  knowledge of Covenant House services
• A high school diploma is required, and/or a BS/BA is preferred.
• Bilingual is preferred 
• A valid driver’s license is a plus