Customer Transition Coordinator

Are you a relationship-builder who loves helping people navigate change with confidence and care? As a Customer Transition Coordinator – Boutique, you’ll be the key point of contact for customers as they wrap up their partnership with us. Your mission: ensure every customer’s exit experience is smooth, professional, and positive — leaving the door open for future re-engagement.

You’ll collaborate across departments to manage the offboarding process from start to finish, communicating clearly, keeping things organized, and representing our brand with empathy and excellence.

This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and enjoys turning challenges into meaningful customer connections.

What You’ll Do

• Own the offboarding process for Boutique customers, guiding them through a seamless and respectful transition.
• Serve as the primary point of contact for departing customers, providing clarity, responsiveness, and care at every step.
• Coordinate cross-functionally with teams in Sales, Customer Success, Implementation, Finance, Product, and Support to ensure every detail is handled accurately and efficiently.
• Manage key transition deliverables such as data exports, final invoicing, and service deactivations to ensure contractual requirements are met.
• Maintain detailed records of activities, communications, and milestones in internal systems (e.g., CRM, task trackers).
• Gather feedback and insights from departing customers to help improve our products, processes, and customer experience.
• Identify process improvements and contribute to refining the overall customer journey.
• Protect and promote goodwill, turning exits into opportunities for future partnership.