Technical Services Engineer

As a Technical Services Engineer, you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated. 

You will also: 

• Support All Daxko software offerings and integrated third-party tools 
• Work the daily inbound cases from Customer Service 
• Act as the escalation point for Customer Success when identifying urgent action from other departments 
• Test and escalate bug tickets to the appropriate development team via Jira  
• Collaborate across teams regarding business and product needs of customers 
• Participate in on-call rotation  
• Ensure a speedy response time on cases and enlist help of other team members as needed 
• Teach others how to use Daxko software offerings