Product Consultant

Job Summary

We’re looking for a proactive, people-focused Product Consultant to guide customers through implementation and set them up for long-term success with our software. In this role, you’ll become a trusted advisor—helping organizations adopt new workflows, solve real operational challenges, and get the most value out of their technology. If you enjoy problem-solving, building relationships, and thinking creatively to meet customer needs, this role offers the perfect mix of strategy, collaboration, and impact.

The Product Consultant reports to the Team Lead, Product Consulting.

Supervisory Responsibilities

• None

Essential Duties & Responsibilities

• Lead new customers through onboarding and launch for their contracted product(s)
• Serve as the Consultant on small to mid-sized customer projects
• Develop deep functional knowledge of the implementation process and apply it effectively
• Provide best-practice recommendations tailored to each customer’s goals
• Support customers post-launch to ensure strong software adoption and optimized workflows
• Review, update, and enhance Product Consultant documentation as needed
• Maintain strong performance on post-launch survey metrics
• Meet assigned OKRs to support team and organizational goals
• Travel up to 25% to support customer needs and internal initiatives