IT Specialist

What you'll do: 

You will work with and be a part of the discussion around the processes, tools, and mechanisms to support and maintain our internal employee computer systems, services, networks and servers. You will collaborate closely with our Systems and Security teams to ensure that our users have the technology they need to perform their duties without interruption. The ideal candidate is someone who wants to make an immediate impact bringing an innovative, customer service mindset to a team to improve processes, function, and efficiency across the entire IT ecosystem.

Outcomes you’ll own: 

• Provide quality IT support and service by interacting positively with our internal team answering inquiries, and effectively handling complaints.
• Track and update support desk Incidents, Request, Problem, and Change, Project tickets, and other documentation.
• Provide assistance, training and guidance to new starters. Help identify ways that we can improve our onboarding process and experience.
• Enable on time delivery of Production and Launch services through provision and support of IT systems and services. Report on any new business requirements.
• Team player that values being part of a talented team and realizes that being positive and helpful is as valuable as having great technical skills
• Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes. Assist in the development of new systems and networks.

What will make us REALLY love you: 

• A strong drive and passion to learn about tech related skills such as networking, systems, or security
• Excellent communication and customer service skills
• An understanding of SaaS, computer systems, mobile devices, and other tech products
• Basic troubleshooting across all modern operating systems (macOS, Windows, Linux)
• Ability to diagnose and resolve fundamental technical issues
• Maintain inventory of all equipment, software, and software licenses
• Ability to perform remote troubleshooting by walking internal customers through problem-solving process, using diagnostic techniques, and asking pertinent questions

What you'll love about us: 

• Flexible Paid Time Off + 11 company-wide paid holidays 
• Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions. 
• Company paid Life, Disability & AD&D 
• Mental Health support programs, Cellphone & Gym membership Discounts, Corporate Sundance Passes, and more! 
• Fully Paid Parental Leave 
• 401K Retirement savings plan with company match up to 5.5% of your earnings+ unlimited access to personal financial advisors.  
• Learning & Development Reimbursement program 

Please Note: All offers of employment are contingent upon successful completion of a background check, which may include verification of education, employment history, and other credentials. By applying, you confirm that all information you have provided is accurate and complete to the best of your knowledge, and you understand that misrepresentation may result in disqualification or termination.