Monitoring Analyst (all genders)

We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30m Series B funding, we are ready to push beyond.

We are looking for a Monitoring Analyst who will join our Control room team. You will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution.

What you'll do: 

• Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.

• Incident Management & Resolution: management of escalations and incidents, driving swift resolutions and minimising impact on business operations.

• Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.

• Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.

• Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.

• Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

• Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace:

We are mainly looking for this role to be based within Germany, preferably in our HQ in Berlin.

We are a remote-first company, with teams located around the Globe, and our HQ office is in Berlin, where the team often meets in the office.

Working Hours:

This role requires weekend workdays with two days off during the week.