Tech Ops Engineer (AU)

About the role

DroneShield is seeking a Technical Operations Engineer to lead the building and enhancement of DroneShield’s DroneSentry-C2 Systems, increasing reliability of automation and observability across the product suite. This is a hands-on operational engineering role working across production devices, on-prem systems, and cloud-connected services, with a strong focus on automation, troubleshooting, configuration management, and secure, repeatable operational processes.

You will be part of the TechOps team with a main focus on supporting DroneSentry-C2 production provisioning, deployments, while contributing to a broad range of Linux-based systems and interconnected operational workflows used across the organisation.

Responsibilities, Duties and Expectations 

• Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices.
• Provide Level 2 technical support for C2 software and services escalated by Level 1 Field Services Engineers
• Perform software updates and patches to ensure systems are secure and running efficiently
• Provide support and maintenance to address security vulnerabilities, and optimise system performance
• Collaborate with cross-functional teams to resolve issues and implement long-term solutions to recurring problems
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
• Contribute to the creation and maintenance of knowledge base articles and support documentation
• Participate in the development and refinement of TechOps procedures and practices
• Ability to work independently and as part of a small team, managing multiple tasks and priorities

Qualifications, Experience and Skills 

• BS degree in Computer Science, Information Technology or similar technical field of study or equivalent practical experience.
• Experience leading a technical team of engineers is highly desirable
• 3+ years of experience in a technical role with a focus on Linux environments
• Proven ability to manage Linux servers remotely, including software updates and configuration changes.
• Experience with Bash and one or more Configuration Management tools (Ansible, Salt-Stack, Puppet, Chef)
• Knowledge of the following would also be desirable:
• Networking protocols and concepts
• Monitoring tools

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.