Customer Care Specialist

Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
• Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
• Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
• Maintain accurate and detailed patient records in our CRM system.
• Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.
• Educate patients on the benefits of mobile dental care and guide them through the process.
• Handle insurance inquiries and assist with payment processing.
• Contribute to the continuous improvement of our customer care processes and patient experience.

Requirements

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in a customer service or call center role, preferably in a healthcare setting.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other office applications.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Empathy, patience, and a genuine desire to help others.
• Familiarity with medical/dental terminology is a plus.
• Ability to pass background checks as required.
• Ability to work 8am-5pm PST (10am-7pm CST)

Benefits

Compensation: $18.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.