Job Overview
- Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
- Implements a continuous quality improvement process through the continuing review of operations and administrative systems
- Evaluates internal reports and provides all required monitoring documents
- Develops and implements continuous quality improvement processes
- Reviews customer survey data regularly
- Communicates effectively with management and staff, using good judgment and diplomacy
- Documents case managers are performing timely and accurate case management activities in all required systems
- Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
- Provides monitoring reports to QA Manager
- Other duties assigned
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