Job Overview
- Manage and update internal tracking systems
- Review case files to ensure compliance with contractual agreements
- Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs
- Assist with the development, implementation and enforcement of quality assurance plans
- Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
- Recommend corrective actions; implement corrective action plans, regarding overall project success
- Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
- Develop and maintain Standard Operating Procedures
- Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
- Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
- Direct related work experience in quality control or performance monitoring
- Familiarity with applicable federal, state and local laws and regulations
- Accustomed to complex, fast-paced and confidential work environment
- Excellent written and verbal communication skills including understanding the legal language of contracts
- Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
- Must establish and maintain effective working relationships with, and among, all personnel
- Must support the mission of the Company
- Must be able to work occasionally long or extended hours, including weekends
- Must maintain the confidentiality of all information housed in the division
- Other work-related duties as assigned
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