Project Director

Responsibilities

Leadership

• Leads the team with clear direction, transparency and a sense of purpose.
• Creates a foundation of trust with the team so that the right level of support and guidance can always be provided.
• Makes decisions based on analyzing the situation, understanding the data and assessing risk.
• Foster a positive, inclusive and accountable culture while promoting the company mission, vision, values, and brand
• Foster a motivational, collaborative, and innovative work environment

Management

• Set clear expectations for all team members, ensure accountability, and appropriately and quickly address human resources and team concerns.
• Assures that all staff are trained and meet performance standards as outlined by the contract.
• Manage human resource responsibilities such hiring, coaching, disciplining (when appropriate) in coordination with the corporate HR team
• Ensures that all individuals have a detailed overview of the contract when they start so that expectations are understood from the beginning.

Operational Delivery

• Manages successful implementation of a welfare and workforce services contract assuring that all contractual commitments are met. 
• Fully understanding the performance targets for the contract and filtering this down to the team.
• Ultimately responsible for adherence to federal, state, and local policies as well as Workforce Services policies and procedures.
• Establishes and maintains positive working relationships with the funding source, area employers and all workforce partners to optimize funding, customer satisfaction and community relations.
• Facilitates project accomplishments and ensures that management decisions and contractual goals are understood and supported by staff.
• Maintains accurate data and visibility of the project performance.
• Proactively manages operational risks and issues.
• Performs regular evaluations of the contract performance and puts in place robust action plans where needed to improve performance.
• Ensures that all staff understand the quality standards and performs regular assurance and monitoring of quality 
• Accurately forecasts performance for the contract so that management have early site of downward trends expected.
• Ensures proper practices regarding record keeping, control systems, and proper reporting
• Administers policies and procedures in accordance with company, funder and program standards
• Responds timely and fully to all funder and company requests for information and reports.
• Participates in business development activities including contract rebid and new business activities

• Presents information on project and company activities and progress as invited or required at meetings and conferences
• Other duties as assigned

Financial Knowledge

• Ability to create detailed budgets and track contract investment closely
• Regularly review financial reports to ensure the project is on track and within budget
• Ensure invoices are prepared timely and there are no disallowed costs
• Collaborate with senior leadership to align project budgets with corporate financial goals and strategies
• Identify potential financial and performance risks and develop mitigation plans.
• Ensure all financial activities comply with relevant regulations and standards, and facilitate audits as required.
• Responsible for maximization of project funding investment in participants
• Provides budget/fiscal management oversight and monitors performance management.

Customer Focus

• Uphold excellent customer service standards for all.
• Ensures that the best customer experience is being delivered by implementing and monitoring the teams use of the established processes, tools and services available.
•  Ensures that sufficient feedback is being sort from customers and any customer complaints or issues are addressed efficiently.
• Encouraging the team to collaborate and share best practice to improve the customer experience.