ATM/ITM Technical Analyst

Euronet Worldwide, Inc. is looking for an ATM/ITM Technical Analyst to join their team in the Financial Services industry. As a worldwide leader in financial payment solutions, Euronet provides physical and digital touch points for consumers around the world. The ATM/ITM Technical Analyst position is a key role that will help ensure the seamless operation of Euronet's financial payment networks.

The selected candidate will have the opportunity to work for a company that has built a unique network of networks using cash-based and digitally driven services. Euronet's worldwide reach and real-time power enable transactions at every level of the global payments value chain. Euronet's goal is to provide consumers with the most convenient options to interact with their money.

Responsibilities

• Provide technical support to Euronet's ATMs and related components
  
• Troubleshoot and resolve software and hardware issues
  
• Maintain accurate records of issue resolution
  
• Respond to customer inquiries via phone and email
  
• Collaborate with development teams to identify and resolve complex issues
  
• Update internal knowledge base with technical tips and solutions
  
• Test and evaluate new ATM software and hardware releases
  

Requirements

• Associates degree in Computer Science or related field
  
• 2+ years of experience in a technical support role
  
• Knowledge of TCP/IP, Windows operating systems, and SQL
  
• Experience with troubleshooting software and hardware problems
  
• Strong communication and interpersonal skills
  
• Ability to work both independently and on a team
  
• Available to work flexible hours as required

Benefits

Euronet employees enjoy outstanding benefits, including:

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.