Job Overview
- Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
- Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
- Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
- Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
- Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
- Innovate and embrace a culture of constant improvement.
- Review targeted customs entry declarations to ensure a high level of accuracy.
- Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
- Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
- Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
- Retain business and/ or develop new opportunities from customer.
- Supervise create and maintain customer Standard Operating Procedures (SOP).
- Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
- Mentor and train Customs Brokerage team members.
- Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
- Work with team members to ensure billing accuracy and timeliness.
- Supervise and assist with related accounting tasks.
- Ensure customer satisfaction and 100% service commitment.
- Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.
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