Project Coordinator

Job Purpose

The Project Coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong customer service/call centre experience with basic HR knowledge. The coordinator will handle staff queries, grievances, reporting, and ensure smooth project operations.

Requirements

Employee Relations & Support

• Act as the primary point of contact for employees assigned to the client's project.
• Manage employee queries related to payslips, salary certificates, leave, attendance, and general concerns.
• Handle grievances, complaints, and conduct basic investigations when required.
• Ensure professional resolution of issues in coordination with the HR team.

HR & Administrative Support

• Assist employees with HR documentation and policy clarification.
• Maintain accurate employee records, trackers, and databases.
• Support onboarding and offboarding activities for staff.

Project Coordination

• Serve as the liaison between the employee team and companies operations/contact points.
• Coordinate shift schedules, replacements, and manpower requirements.
• Follow up on attendance, performance issues, and operational concerns.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
• Create presentations and maintain trackers using Excel and PowerPoint.

3. Candidate Requirements

Education & Experience

• 1–3 years of experience in call centre, customer service, or outsourcing operations.
• Basic HR knowledge or experience in employee relations is preferred.

Technical Skills

• Excellent proficiency in MS Excel and PowerPoint (mandatory).
• Strong reporting, documentation, and data management skills.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to manage a large workforce (160+ staff) with professionalism.
• Problem-solving attitude, organized, and able to work independently.
• High level of maturity, discipline, and stakeholder management capabilities.

4. Additional Notes

• Arabic-speaking candidates are preferred.
• Gender and driving license requirements are pending confirmation from the hiring manager.
• Interviews are expected to begin next week.