Junior IT Support

We are seeking a reliable and personable IT Support Level 1 - Junior to serve as the first point of contact for client IT issues. This position involves providing exceptional remote technical support, efficiently managing service tickets, and escalating complex issues when necessary. We value individuals with excellent customer service skills, strong communication abilities, and a commitment to procedural accuracy within a collaborative work environment.

Key Responsibilities:

• Answer and return client calls during business hours (8:00 AM – 5:00 PM Central Time)
• Create, triage, and manage support tickets in Syncro MSP
• Perform Level 1 troubleshooting for issues related to email, connectivity, and device performance
• Communicate clearly with clients, providing updates and outlining next steps
• Escalate unresolved issues to Level 2/3 engineers
• Document all work accurately in Hudu and follow internal processes
• Contribute to team communication and knowledge sharing

Requirements

• Strong written and verbal English communication skills
• Excellent customer service and phone etiquette
• Working knowledge of Microsoft 365, Windows 10/11, and desktop troubleshooting
• Familiarity with remote access tools and ticketing systems (Syncro experience is a plus)
• Basic understanding of networking concepts (IP, Wi-Fi, printers, etc.)
• Ability to document solutions and follow standard operating procedures
• Reliable internet connection and self-discipline for remote work
• Bilingual proficiency in English and Spanish preferred

Schedule: Monday through Friday, 8:00 AM – 5:00 PM (GMT -6:00) Central Time

Benefits

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.