EHR Software Trainer (Contractors for Multiple Locations)

What You’ll Do:

• Learn and guide others on system functionality to optimize user efficiency
• Review workflow guides and clearly communicate process changes
• Deliver over-the-shoulder coaching and in-person support while standing and moving throughout a facility
• Observe and communicate feedback effectively, troubleshooting basic issues in real time
• Submit accurate, detailed support tickets as needed
• Maintain HIPAA certification annually
• Represent Fusion professionally in correctional environments

Who You Are:

• Prior mentoring, coaching, or training experience (formal or informal)
• Strong customer service skills with the ability to support users effectively
• Full-time availability for both remote and on-site work during the contract period
• Technical proficiency with the ability to troubleshoot basic issues
• Clear and confident verbal and written communication skills
• Ability to take complex topics and explain them in simpler, easy-to-understand terms
• Background in healthcare or related fields (preferred)
• Experience with Electronic Health Records (EHR) systems (preferred)
• Comfort with frequent travel and working in correctional facility environments
• Ability to successfully pass a background check for on-site work

Additional Details:

• This role does involve the heavy travel to client sites.
• Hourly rate is commensurate with experience. Please include compensation expectations in your application.
• Fusion is an equal opportunity employer and values diversity in all its forms.
• Applicants must be authorized to work in the U.S.; this role is not currently eligible for sponsorship.

Compensation

• Hourly Rate Range: $20-25
• At Fusion, our hourly pay ranges are designed to be competitive within our size and industry. Compensation is just one part of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
• Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity.