Training Specialist

This role looks like...

The Operations team is vital to our organization’s mission and growth. The Training Specialist is responsible for delivering training sessions, conducting workshops, and providing support to correctional facility staff to ensure they effectively utilize our EHR system. This role will provide assistance with a multitude of projects that will enhance the Operations team’s success, such as:

• Develop and deliver end-user training for our proprietary EHR system, tailored to correctional healthcare environments.
• Assess current training materials, identify deficiencies, and lead efforts to redesign or enhance content.
• Facilitate virtual and in-person training sessions for clinical and operational staff with diverse technical proficiency.
• Build trust with key stakeholders by demonstrating subject matter expertise, responsiveness, and follow-through.
• Design and manage structured learning programs, ensuring learners are tracked, supported, and progressing through required competencies.
• Collaborate closely with Implementation, Product, and Client Operations teams to ensure training aligns with system functionality and user needs.
• Provide on-the-ground support during go-lives, including triage of real-time training gaps and just-in-time education.
• Track training effectiveness through feedback and analytics; iterate quickly to improve outcomes.
• Lead “train-the-trainer” initiatives, building curriculum and resources to enable facility-based trainers.

You could be a great fit if... 

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• 3+ years of experience delivering training in healthcare environments (correctional healthcare preferred but not required).
• Proven ability to work independently, take initiative, and drive results without micromanagement.
• Strong communication and facilitation skills with the ability to lead sessions across all user levels—from frontline staff to leadership.
• A natural problem solver who can bring order to chaos and create structure where there is none.
• Comfortable in fast-paced, high-pressure environments and willing to travel as needed.
• Experience building training materials (e.g., guides, eLearnings, SOPs) from scratch or refining legacy content.
• Passionate about driving change, empowering users, and enhancing the overall system adoption experience.

Additional Details:

• This is a hybrid position located in our Woodbridge NJ office location. This role is also available as a remote position. This role will involve the potential travel to client sites.
• Salary is commensurate with experience. Please include compensation expectations in your application.
• Fusion is an equal opportunity employer and values diversity in all its forms.
• Applicants must be authorized to work in the U.S.; this role is not currently eligible for sponsorship.

Compensation

• Salary Range: $60,000 – $75,000.
• At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
• Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity.