Training Director

Responsibilities

• Develop and execute a training roadmap aligned to company goals and client requirements.
• Design onboarding, soft skills, communication, and client-specific technical training for new VAs.
• Build leadership and upskilling programs for tenured VAs, supervisors, and managers.
• Integrate competency-based frameworks to measure and improve performance across departments.
• Lead and mentor Training Managers, Trainers, and Instructional Designers.
• Partner with Operations, Quality, Recruitment, and Client Success to identify gaps and deliver solutions.
• Oversee blended delivery (e-learning, live sessions, simulations, coaching, workshops).
• Evaluate/adopt LMS and learning tools; use analytics to measure effectiveness.
• Ensure consistency across remote and international teams.
• Track impact with KPIs (e.g., AHT, QA scores, CSAT) and drive continuous improvement.
• Maintain documentation; ensure compliance with standards and client SLAs.


Qualifications
• Bachelor’s in Education, Psychology, Business, or related (Master’s preferred).
• 8+ years in Learning & Development; 3+ years in a senior leadership/Training Director role.
• Proven experience scaling programs in BPO/outsourcing/VA environments.
• Strong remote-workforce and virtual learning strategy expertise.
• Excellent leadership, communication, and stakeholder management.
• Proficiency with LMS and e-learning tools (e.g., Articulate, Rise, Canva, Captivate) and analytics platforms.


Key Competencies
• Strategic thinking and business alignment
• Coaching and leadership development
• Data-driven decision making
• Change management
• Excellent written and verbal communication
• Empathy and cultural awareness