Summer Visitor Experience Representative - Hamilton Gardens

He angituutanga: The opportunity 

Are you enthusiastic about welcoming visitors, contributing to a dynamic service culture, and providing excellent customer service? Imagine starting your workday in a world-renowned garden paradise; an inspiring work environment that fosters growth and creativity. 

Our Visitor Experience Representatives are based in our Hamilton Gardens Gallagher Visitor Centre. This is a role where every day offers a unique opportunity to make a positive impact on our visitors' experiences.  

To find out more about Hamilton Gardens, Click Here.

We are looking for star service representatives who are just as passionate about service excellence and community engagement as we are.  

Working across Hamilton Gardens, you’ll be: 

• Welcoming and engaging with visitors from diverse backgrounds. 
• Providing friendly and informative assistance within the Gallagher Visitor Centre and in and around the gardens. 
• Handling ticket and retail sales, scanning tickets outdoors and managing entry points. If required, deliver guided tours on occasion. 
• Assisting the volunteers as required with daily tasks. 
• Supporting with all aspects of venue and events as required, including bookings, set-up, pack down, and onsite assistance at the venue outside of normal business hours. 
• Responding to visitor inquiries and feedback which may include providing local recommendations on what to see and do. 
• Ensuring the safety and cleanliness of the Gallagher Visitor Centre. 

This role will be directly reporting to the Visitor Services Manager; however you will be collaborating with the broader Hamilton Gardens team which includes participating in regular team meetings and training sessions. 

We have two fixed term roles available from 1 November 2025 – 31 March 2026: 

1x 16 hours per week working Sunday and Monday

1x 40 hours per week working Tuesday – Saturday