Job Overview
- Tier 3 technical support to help the user base with issues related to the systems and their functionality. One system is a public-facing custom web application, hosted on the Oracle Cloud Managed Service solution using a modern DevOps toolchain (Azure DevOps, ServiceNow), hosted in the Oracle Cloud, and built on the Oracle Service Cloud (OSvC) Platform utilizing Oracle Intelligence Advisor (OIA). The second system is a hybrid between legacy, custom-Java-coded components and EBS Release 12.2.10 Accounts Receivable (AR), TCA Module, CRM Teleservices Module components that have been customized.
- Identify the root cause of issues.
- Provide recommendations for Product Backlog Items (PBIs)/User Stories to reduce tickets and stabilize the systems.
- Detailed tracking of tickets, responses, and resolution timing.
- Support XML imports and uploads – files are transferred to the back-end premium system for processing and posting to the plans’ accounts.
- Support interfaces with Login.gov to offer two-factor authentication access.
- Support payments made by users using Automated Clearing House (ACH) information and payment details. This information is routed via a secure FedACHService web service to the MyPAA ACH processor, Pay.gov.
- Support month-end reconciliation reporting activities.
- Provide technical support, as needed, to Systems Accountants when overages have been identified.
- Support development of design docs (Technical, Architecture, Data Models).
- Accurately translate requirements and designs into functionality with prototyping, demos, and proof-of-concept activities.
- Support walkthroughs of design documentation and demos of functionality/prototypes.
- Support regression testing (over 1500 scripts) and preparation for deployment to Production.
- Peer review code to confirm it addresses the requirements and design for the release, and impacts do not go beyond the scope of the release.
- Ensure that code is regularly checked in each evening and that development processes maximize the use of MS Azure Pipelines for release development and deployment.
- Support automated deployments in all environments, including Production, using MS AzureDevOps Pipelines and associated add-ins.
- Participate in IPT meetings and Agile Scrum Ceremonies.
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