Oracle Federal Financial CLM and G-Invoicing SME

Oracle Procure to Pay and G-Invoicing functional SMEs to provide O&M support for an Oracle Federal Financials R12 shared service environment.  

Responsibilities: 

• Support the Help desk, including resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process. 
• Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides. 
• Analyze and resolve reported help desk problems. 
• Triage problems to determine potential causes and to resolve or escalate issues as appropriate. 
• Develop and conduct functional help desk training sessions for help desk team members. 
• Ability to Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support. 
• A good understanding of all components of the G-Invoicing Intragovernmental Transaction (IGT) process, specifically for the Requesting Agency. 
• knowledge of Intragovernmental transaction integrations to Oracle Contract Lifecycle Management (CLM). 
• Ability to provide solutions to G-Invoicing issues in the Production environment.  
• Hands-on experience simulating G-Invoicing scenarios in a QAC environment and advising users about available options. 
• Basic understanding of all the features provided by G-Invoicing and dependencies, including the new ones like 7600EZ.  
• Provide leadership and expertise to analyze, troubleshoot, and recommend break-fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks: 
  • Manage iProcurement Requisitions and Amendments 
  • Manage Requisitions and Awards Approval Processes 
  • Workload Assignments 
  • Manage Solicitations and Solicitation Templates 
  • Manage Contract Awards of all Types. 
  • Contract Modifications and Post Award Administration 
  • Process CLM Receipts, Acceptance & Return 
• Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.