Customer Account Manager, Digital Sales Executive | ERP

The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead, Install Base Sales and other key stakeholders in the region.

RESPONSIBILITIES

• Ensure the timely and successful renewal of software contracts to deliver your monthly, quarterly and annual targets.
• Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations and leveraging social media platforms.
• Proactively engage with customers to address concerns, answer questions and provide quotations and renewal motivations.
• Negotiate renewal agreements, including uplifts, up-sell and contract alignment with the current usage requirements.
• Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
• Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
• Seek out and execute on upsell opportunities including co-termination and multi-year Renewals
• Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
• Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
• Able to support and work effectively with a minimum of 40-60 customers.
• Adhere to all internal sales processes and approvals.
• Preparation of paperwork such as subscription renewal order forms – to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and PO’s).

What We’re Offering

• Salary Range: $100,000 - $110,000 plus up to 100% bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events