Job Overview
- Design, configure, and implement ServiceNow modules and custom applications.
- Develop and maintain custom workflows, UI policies, business rules, and integrations using ServiceNow scripting (JavaScript, Glide).
- Collaborate with product managers and stakeholders to translate business requirements into technical specifications.
- Enhance UI/UX for internal users through custom widgets and portals using ServiceNow Studio and Flow Designer.
- Integrate external systems using REST/SOAP APIs and mid-server configurations.
- Maintain platform performance, security & SOX compliance, and user access controls.
- Participate in upgrades, testing cycles, and documentation for continuous improvement.
- Provide technical guidance and troubleshooting for ServiceNow incidents and enhancements.
- Train and provide knowledge transfers to new members of the team.
- Support Go-live and hyper care phases.
- Does Technical Assessment of new plugins installation and configuration to setup business process
- Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
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