Senior Credit Controller

This role is based in our head office at 5 Howick Place, London.

Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have plenty of contact with our high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

• Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
• Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
• Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control
• Partner with key stakeholders and present reports to them regularly
• Ensure all forms and related documentation comply with company policies and regulatory requirements
• Act as a first point of escalation on issues flagged by the team or business stakeholders
• Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
• Monitor and resolve shortfalls and unallocated cash throughout the month
• Review pending refunds to ensure week-on-week progress
• Handle first-stage troubleshooting for card payments and send manual payment links where needed
• Action chargebacks as required and participate in testing for new product launches
• Identify and implement creative ways to enhance credit control processes and procedures
• Collate event feedback and drive action points with relevant teams
• Train temporary team members on credit control processes and procedures

What Makes This Role Special

• Be part of a truly global company with operations across continents
• Work on a variety of products and brands in a fast-paced environment
• Opportunity to travel to exciting global events and exhibitions
• Develop your career within a diverse, market-leading organization