Event Operations Manager

This role is based in our Toronto office.

We're seeking an Event Operations Manager to support multiple annual events within Informa's B2C North America division, including Interior Design Show, Artist Project, One Of A Kind Spring & Christmas Shows, and Art Toronto. Reporting to the Director of Operations, the Event Operations Manager will collaborate with the event operations team to plan and execute all event logistics, ensuring achievement of deadlines, compliance with health and safety regulations, budget control, sustainability goals, and exceptional customer experience.

This role involves a wide range of activities requiring clear communication, excellent organizational and problem-solving skills, and superior attention to detail. The ideal candidate will be proactive and forward-thinking, work well under pressure, and ensure smooth and efficient event execution. The ideal candidate demonstrates exceptional foresight and proactive thinking, consistently anticipating challenges and identifying opportunities before they arise. This 'looking around corners' mentality is essential for staying ahead of potential issues and ensuring seamless event execution

Event Planning & Execution

• Create, communicate, and manage project plans supporting yearly and individual event processes and execution plans
• Develop and update floor plans, exhibitor manuals, and event materials
• Prepare, proof, and organize production of necessary materials required for onsite operations
• Coordinate event setup, breakdown, and logistics including venue preparation and equipment installation
• Oversee event timeline management from pre-event planning through post-event wrap-up
• Work onsite at events including load-in and load-out days (ranges from 7-15 days per event)
• Oversee show floor managers and manage onsite delivery as assigned
• Monitor event progress in real-time and implement contingency plans when needed
• Coordinate with venue management and security personnel for seamless operations
• Anticipate logistical challenges and implement preventive measures before issues arise
• Monitor industry trends and external factors that could impact event success

Stakeholder Management

• Liaise directly with exhibitors and sponsors post-sale
• Manage day-to-day communications with key stakeholders, including clear communication of deadlines, exhibitor updates, and floor plan updates
• Work with marketing team to coordinate exhibitor and attendee ticketing/registration, including advance and onsite processes, as well as lead retrieval systems
• Serve as primary point of contact for client inquiries and concerns during events
• Coordinate with internal departments including sales, marketing, and customer service teams
• Manage relationships with venue staff, security, catering, and other service providers
• Facilitate meetings with clients, vendors, and internal teams as required

Vendor & Staff Management

• Research appropriate suppliers, define their deliverables, negotiate contract terms, and supervise their work
• Recruit, schedule, and manage temporary staff including brand ambassadors and event personnel
• Conduct staff briefings and training sessions for event teams
• Manage, mentor, and develop direct reports through regular 1:1s, goal setting, and performance conversations
• Coordinate with contractors and monitor their performance to ensure deliverables meet standards
• Oversee vendor setup and breakdown processes
• Manage staffing schedules and ensure adequate coverage for all event functions

Financial & Administrative Management

• Manage costs, forecast, and budget across multiple events and business plans. Track and report on budget variances and cost optimization opportunities
• Ensure invoices and corporate expenses are processed timely and reconciled with event budgets
• Negotiate pricing with vendors and suppliers to maximize cost efficiency
• Facilitate post-show reporting
• Perform general operations-related administrative tasks as needed

Compliance & Continuous Improvement

• Ensure compliance with all applicable health and safety regulations
• Champion Informa's sustainability program, Faster Forward, and embed it into every event
• Continually review processes and identify inefficiencies, obsolete workflows, and tools
• Provide feedback on alternative solutions to the Director of Operations

The salary range for this opportunity is between $63,750 - $80,000 per annum. This posting will expire on 28/11/2025.