Benefits Administrator

Lush Cosmetics North America's Benefits & Wellness Team ensures that every employee has access to the health, wellness, and retirement benefits they need to thrive.

Our Benefits & Wellness Team is looking for a Benefits Administrator who is detail-oriented, people-focused, and passionate about helping colleagues navigate their benefits with care and accuracy. This is a great opportunity to build expertise in benefits administration while supporting a values-driven company.

As the Benefits Administrator, you will be responsible for the administration of all company health, wellness, and retirement programs across North America. You will maintain a strong understanding of Lush’s benefit plans and policies to ensure accurate delivery, build relationships with brokers and third-party administrators, and support employees with enrolments, questions, forms, and policy inquiries.

Supporting our employees across Canada and the US, your core RESPONSIBILITIES will include:

• Process North American benefit enrolments, changes, and terminations accurately and in a timely manner.
• Maintain and update employee benefit records in the benefits administration system and through vendor integration files.
• Respond to employee inquiries about benefits via the ticketing system.
• Assist with coordinating new hire orientation materials and benefits packets.
• Follow up on missing or incomplete documentation related to benefit changes.
• Support the administration of open enrolment, including preparing communications, supporting employees, and tracking participation.
• Generate routine reports for benefits usage, eligibility, and compliance.
• Support in the administration of retirement benefit programs for Canada and the US.
• Reconcile vendor reporting for status changes and employee alerts.
• Monthly invoice tracking and processing.
• Assist in the coordination of communications for staff regarding benefits changes, wellness initiatives, and Colleague Center updates.
• Support with compliance of benefit applications; ACA, ERISA, Securities Act, ESA and audit for discriminatory practices, COBRA compliance, and policy enforcement.
• Liase with third-party vendors to escalate employee issues or request reporting.
• Assist the Benefits Specialist in the administration of leaves and disability claims.
• Communicate benefits options during leaves and partner with payroll and accounting to process premium payments and deductions.
• Maintain confidentiality of sensitive employee data.

Qualifications

Required:

• 1-2 years of experience with data administration in a high-volume environment
• Strong skills in Excel and Google Sheets
• Ability to manage multiple tasks, meet deadlines, and maintain attention to detail
• An analytical mindset with the ability to handle large volumes of data and confidential information
• Strong written and verbal communication skills

Preferred:

• Knowledge of benefit plan offerings in the US and Canada
• Experience with ADP Workforce Now or other ADP applications
• Proficiency in a second language is a plus, especially French or Spanish

Location: Remote - Canada or US

Salary Range:

• US: $49,500 - $55,000 
• CAD: $50,000 - $55,000

Application Deadline: Thursday, September 25th at 5:00 pm PDT 

Late Internal Applications

This internal posting will close on Thursday, September 25th, at 5:00 p.m. PT. After this date, the role may not be visible on the internal job board. However, if you are still interested in applying once the posting has closed, please reach out to Talent Acquisition Partner, Diana Calero ([email protected]) to let us know you’d like to be considered as a late internal applicant.

Please note: Consideration for late internal applications will depend on the stage of the interview process at the time your request is received.