Medical Office Clerical Support Team Lead

The position is contingent on contract award.

This project will provide clerical office support for Air Force Accession Center (AFAC) operations. These services will be remotely supporting 65 Military Entrance Processing Stations (MEPS) across the continental United States.  

The Medical Office Clerical Support Team Lead will help determine whether recruitment applicants meet the medical standards established by Congress and the Military Services at one of the USMEPCOM geographically dispersed facilities. 

Key Responsibilities:

• Responsible for overseeing the contractor personnel assigned to HQ AFAC and contractor personnel remotely supporting the multiple MEPS Locations. 
• Disseminating all pertinent information and training, as deemed by AFAC, to all employees and ensuring the information is acknowledged and acted upon, if required, within 3 business days, with 100% compliance from employees. 
• Relaying general instructions to patients or making referrals to other MEPS sections.  
• Obtaining updates and filing medical records as needed. 
• Organizing and researching patient records, extracting needed information, and reviewing records for completeness, accuracy, and consistency within established guidelines. 
• Ensuring arrival of medical records prior to appointment(s).  
• Initiating and locating patient medical records as needed. 
• Obtaining documentation as requested by healthcare providers (test results, or documentation not yet filed in records).  
• Performing other administrative and clerical duties in support of medical care and operational support. 
• Access to the Health Information Exchange (HIE) while performing under this contract. 
• Utilize the following systems for documentation collection and other administrative tasks required for medical processing through Military Entrance Processing Stations (MEPS):  
• Armed Forces Health Longitudinal Technology Application (AHLTA)Composite Health Care Systems (CHCS) and/or MHS GENESIS.   
• Defense Enrolment Eligibility Reporting System (DEERS) Air Force Recruiting Information Support System (AFRISS) Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system. 
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a Military Treatment Facility, and the medical record tracking procedure. 
• Complete HIPAA and Privacy Act training and shall be held accountable for complying with AFAC's specific health information privacy and security policies and procedures. Performance threshold is 100% compliance. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.