Order Management Specialist

Receives, process, tracks and reports status of customer quote requests and orders in

accordance with customer service standards. Maintain informational exchanges

and communications with all groups and organizations contributing to the fulfillment of

material demands. Must have the ability to handle effectively multiple quotes and orders

simultaneously, and prioritize work based on schedule demands. Order Fulfillment

Specialist I position is an entry-level position that requires handling requests and

providing customer service, guidance, and routine support for products and/or programs.

Requirements

• Receives and process customer inquiries while ensuring that information is clearly

transferred to all related teams;

• Regularly provides status reports for outstanding inquiries;

• Prepares and reviews quotes/proposals;

• Receives, prioritizes, and processes customer orders;

• Generate specific and clear customer requirements to all implementing organizations;

• Regularly provides status reports for outstanding orders;

• Schedules and releases orders for shipments in accordance to a policies and

customer requirements;

• Prepares invoice/billing document per order terms;

• Provide prompt resolution of customer issues with regard to warranty, suspense,

deficiencies and other contract/purchase order issues;

• Provide afterhours support for outages and emergencies;

• Work closely with the LTSA and Sales teams to develop and establish a centralized

tracking (historical – current – planning) system. Working as a team, coordinate the

effort with support functions;

• Support the development and improvement of processes and procedures and

document process descriptions defining specific steps/actions necessary to complete

daily functions;

• Provide assistance with the investigation and resolution of routine problems;

• Provide assistance in the coordination of activities with other internal departments to

meet customer needs

• Provide support as required for Customer Master entry and/or maintenance;

• Provide assistance and feedback to higher classified personnel on important customer

issues;

• Minimal overnight travel (less than 10%);

• Perform other such duties as may be required